Returns & Exchanges

At Klei Merch Shop, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn and unwashed items. If your purchase isn't quite right, our streamlined process makes exchanges and refunds quick and effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging with all tags attached, ensuring you include the printed return authorization slip inside.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.